SOFTY LOFTY

100% Cashmere.

Hand wash cold or dry clean.

Return + Exchanges:

We hope you love your LISA TODD. If for any reason you are not entirely satisfied,  we make it quick and easy to return items.

Holiday Returns:

Holiday Returns:  In the spirit of gift giving, we would like to extend a Holiday return policy to our customers.  Purchases made between 11/25 through 12/24 will have an extended return date through 1/10.

All other guidelines of our Return Policy remain in effect.

Discount Policy:

Discount codes may not be combined with any other ongoing offers, promotions, or discounts. 

Final Sale:

Merchandise reduced by 50% or greater is a FINAL SALE. Returns and Exchanges are non-refundable.

Return + Exchange Policy: 

Unworn items purchased within 20 days are returnable. Items can only be returned or exchanged if they have not been worn or washed and must have all original tags attached. 

How to Return Merchandise:

Please email customerservice@lisatoddnow.com before returning any merchandise. A customer service representative will issue you a shipping label to return the merchandise. Please pack the merchandise in the original box and send.  All returned orders carry a $10 fee which will be deducted from the order payment refund.

Only merchandise purchased from www.lisatoddnow.com will be accepted for returns and exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.

Rewards Points redeemed at the time of purchase can be used towards 1 order only. Discounts generated through rewards system are not transferable or re-usable in the case of a return or exchange. 

Refunds: 

Once your returns/exchanges have been received, please allow 14-21 business days for processing.  Shipping costs are non-refundable.

Exchanges: 

(Same style only) are processed as a new order. Your original form of payment will be charged for the replacement.

Shipping Methods + Rates

LISA TODD uses UPS or USPS to ship orders. We offer ground shipping for domestic orders. We use Worldwide Express Saver for international orders.  Packages may be delayed by the carrier due to Holidays. 

Domestic Shipping

(Ships from warehouse within 3-5 Business Days ) Packages may be delayed by the carrier due to Holidays. 

Free ground shipping for orders within the Continental U.S. on Orders $100+

$10 dollars for orders under $100

Canada Shipping

(Ships from warehouse within 3-5 Business Days )

$45 ground shipping

International Shipping

(Ships from warehouse within 3-8 Business Days) 

$45-$60 (depending on country) If you would like to know specific pricing please contact our customer service department at customerservice@lisatoddnow.com. 

For orders being shipped outside of the United States, please be sure to use a valid street address and note that we cannot ship to PO or APO boxes. We cannot guarantee that international orders will ship the next business day since additional verification is often necessary. Most shipments will be delivered within 3-8 business days; however, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs. If you need to return or exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item. 

Taxes + Duties

Please note our customers are responsible for any customs duties, foreign taxes and/or other fees that their country may impose to permit delivery of their order. These additional fees will not be reflected during checkout. If the delivery is refused, the shipment and return fees are the responsibility of the customer. These charges will be deducted from the total order refund. Call your local customs office for details about these charges.